General Terms

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1. Theme

Art. 1. These general terms and conditions, hereinafter referred to as the “General Terms and Conditions”, are intended to regulate the relations between “INCOVES” EOOD, hereinafter referred to as the “Supplier”, owner of the electronic store: https://www.incoves.com/, hereinafter referred to as the “Electronic Store”, and each of the users/clients of the Electronic Store, hereinafter referred to as the “User(s)”.

2. Supplier details

Art. 2. Information about the Provider:
1. Name: INCOVES EOOD, UIC BG103760671
2. Registered office and address of management: Varna, “Gen. Stoletov” №90 street
3. Address for carrying out the activity: Varna, Western Industrial Zone, “Perun” 1 street
4. Correspondence details: Varna, Western Industrial Zone, tel.: 052 725 370, email: office@incoves.com 5. Registration in public registers: Commercial Register at the Registry Agency of the Ministry of Justice of the Republic of Bulgaria.
6. Supervisory authorities:
(a) Commission for Personal Data Protection of the Republic of Bulgaria, address: Sofia, p.k. 1592, bul. “Prof. Tsvetan ” Lazarov ” № 2, tel.: 02/ 915 35 18 fax: 02/ 915 35 25, email: kzld@cpdp.bg , website: www.cpdp.bg
(b) Consumer Protection Commission, address: 1000 Sofia, ” Slaveykov ” Sq. № 4A, floors 3, 4 and 6, tel.: 02/ 980 25 24, fax: 02/ 988 42 18, hotline: 0700 111 22, website: www.kzp.bg (c) Competition Protection Commission, address: Sofia, p.k. 1000, 18 “Vitosha ” Blvd.
, tel.: 02/ 935 62 22, fax: 02/ 980 73 15, email: cpcadmin@cpc.bg Website: www.cpc.bg
7. Registration under the Value Added Tax Act No. BG 103760671.

3. General terms

Art. 3. The Online Store operates under the rules described in the General Terms and Conditions.
Art. 4. The Provider does not guarantee the uninterrupted operation of the Online Store, nor that the latter does not contain errors.
Art. 5. The Provider reserves the right to interrupt access to part or all of the Online Store, without the consent of the User, for an unlimited period of time, planned or incidental, without being liable for any damages to the User that may arise as a result of the interruption.
Art. 6. The Provider reserves the right to change, without prior notice, the structure and/or content of the Online Store.

4. Functions and use of the online store

Art. 7. The main features of the services provided to Users by the Provider through the Online Store, hereinafter referred to as the “Services”, are as follows:
(1) The Provider provides the opportunity to view and share the content published in the Online Store. The Provider provides information about itself, its team, the services it provides, current offers, information articles, contacts, presentation of its clients and partners, etc.
(2) The Provider provides the opportunity to generate a phone call through functional buttons in the Online Store.
(3) The Provider provides the opportunity to generate electronic inquiries (email) through functional inquiry forms in the Online Store. The User should fill in the fields specified by the Provider and select the “Send” button. When using this service, Users should bear in mind and, by accepting these General Terms and Conditions, be considered informed that the use of this service does not automatically lead to the conclusion of a contract between the respective User and the Provider, i.e. sending a request by email does not create an obligation for the Provider to provide a certain service and does not place the Provider and the User in a contractual (binding) relationship. It should be borne in mind that the respective User, who sent a request by email to the Provider, has concluded a contract with the Provider for the performance of the given service only after receiving confirmation in this regard from the Provider.
The Provider does not guarantee its ability to respond and the deadline within which such a response will be provided.
(4) The Provider provides the ability to generate electronic requests through the email client used by the User, through functional links from the Online Store. For this purpose, the User must select a specific functional link in the Online Store (a place where the Provider’s email address is displayed and can be “clicked”) and the device used by him must open a new window for writing a message from an email client installed on the device.
The Provider does not guarantee its ability to respond and the deadline within which such a response will be provided.
(5) The Provider provides the User with the opportunity to refer (link) to the Provider’s business profiles on social networks, profiles and websites of its partners, clients and others. The Provider provides this opportunity for the convenience of the Users and is not responsible for the content of the profiles and websites to which the opportunity to refer is provided and which are not owned and/or managed by the Provider. These General Terms and Conditions do not apply to the profiles and pages to which the opportunity to refer is provided, unless expressly stated otherwise.
(6) The Provider provides the opportunity to use a dynamic Google map integrated into the Online Store. The use of this service is in accordance with the applicable terms of use of Google Maps and Google Earth, available at https://www.google.com/intl/bg_bg/help/terms_maps.html .
(7) The Provider provides the opportunity to search for text content in the Online Store. To use the function, the User should enter the word/words he/she is looking for in the search field and select the search button/icon or the Enter/Go key on the keyboard. The Online Store will display a list of results with pages/products located in the Online Store and containing the word/words searched for by the User.
Art. 8. Through the Online Store, Users have the opportunity to conclude contracts for the purchase and sale of goods offered in the Online Store.
Art. 9. (1) By accepting the General Terms and Conditions, the User and the Supplier agree that all statements between them in connection with the conclusion and performance of a contract for the purchase and sale of goods offered in the Online Store may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
(2) If Users use the Online Store with registration and have entered their respective username and password, it is assumed that the electronic statements made by the Users have been made by the persons specified in the data provided by the respective User upon registration in the Online Store.
Art. 10. (1) Users may browse the Online Store freely, without the need for registration.
(2) In order to use the Online Store with registration, the User must have registered and entered a username and password for remote access.
(3) The username is taken from the registration email address, and the password for access to the Online Store is determined by the User through electronic registration in the Online Store. The fields that must be filled in upon registration are marked with an asterisk.
(4) Upon registration, the User undertakes to provide true, complete and up-to-date data. The User is obliged to promptly update the data specified upon registration in the event of

5. Technical steps for concluding a purchase and sale contract through the Online Store

Art. 13. (1) Users use the Online Store to conclude contracts for the purchase and sale of goods offered in the Online Store.
(2) The contract is concluded in Bulgarian.
(3) The party to the contract with the Supplier is the User, according to the data provided during registration and contained in the User’s personal profile.
(4) The Online Store includes technical means for identifying and correcting errors when entering information before the statement for the conclusion of the purchase and sale contract is made.
In case any of the mandatory fields is not filled in, the Online Store does not allow the completion of the order and indicates to the User which of the mandatory fields should be filled in correctly.
(5) The contract for the purchase and sale of goods is considered concluded from the moment of confirmation of the User’s order by the Supplier.
(6) The User can place an order by:
– Contacting the Supplier by phone, email, inquiry form via the Online Store, quick quote form via the product page. – Order via the Online Store system.
(7) To bid via the system, the User selects Product(s) via the “Add Product” button for each product;
(8) After selecting the desired product(s), the User should go to the page where they should review their selection and make corrections, if necessary, and then select the “Inquiry” button;
(9) The User fills in current and correct order, billing and delivery data on the Order page: Name, Surname, Country, Street or neighborhood, City, Postal code, Phone, Email.
– Users who have an account in the online store should confirm the validity of the data that is set in their account and appears when ordering. – The User places a Promo Code in the fields designated for this purpose, if there is one and he wishes to use it, and selects the Apply button. The User should be informed in advance about the conditions and restrictions for using the promotional code he possesses. – The User selects a payment method for the order:
Payment upon delivery – The User pays the full amount due to a representative of a courier company or a representative of the Supplier upon delivery of the ordered goods. By bank transfer – The User pays the full amount due by bank transfer to the bank account provided upon completion of the order. – The User agrees to these General Terms and Conditions and Privacy Policy by checking the boxes “I agree to the general terms and conditions” and I agree to the Privacy Policy;
– The User completes the order by selecting the “Order” button; – In case the Recipient has not correctly filled in all the mandatory fields, the order cannot be completed. The Recipient should correctly fill in the relevant fields and select the “Order” button again.
(10) The recipient is redirected to a page confirming the correct execution of the order.
(11) The recipient receives a notification by email, to the email address provided by him during the order, for a successfully executed order. The notification contains the products selected by him and the amount due for payment.
(12) To confirm the placed order and a concluded contract for the purchase and sale of goods, the notification sent to the recipient by email address for a placed order / call from the Supplier to the telephone number provided by the User should be accepted.
(13) The recipient may receive additional notifications by email when the status of the order in the e-shop system changes.
(14) ( 1) Delivery of available goods ordered by 14:00 on the current business day shall be made on the same business day, unless otherwise specified for the selected products, after confirmation of the order by the Supplier and after receipt of payment by the User to the Supplier’s bank account, if any of the following payment methods is selected: By bank transfer, By debit/credit card.
(2) For goods with a delivery period, the Supplier shall additionally specify with the User the deadline for sending the order.
Art. 14. The Supplier shall not be liable for unfulfilled orders in the event that the User has provided/specified incorrect, incomplete and/or inaccurate data, including the delivery address.
Art. 15 The User agrees that the Supplier has the right to accept advance payment for the contracts concluded with the User for the purchase and sale of goods and their delivery.

6. Canceling of a purchase and sale contract

Art. 16. (1) The Consumer has the right, without owing compensation or penalty and without giving a reason, to withdraw from the purchase and sale contract concluded through the Online Store, within 14 days from the date of acceptance of the goods by the Consumer or by a third party indicated by him.
(2) The Consumer may exercise his right under para. 1 and through the standard form for exercising the right of withdrawal pursuant to Appendix No. 6 to Art. 47, para. 1 item 8 of the Consumer Protection Act, which can be found here .
Art. 17. (1) If the Consumer has exercised his right of withdrawal under the previous article, the Supplier shall refund to the Consumer all amounts received from him, within a period not later than 14 days from the date on which he was notified of the withdrawal.
(2) The Supplier will not reimburse the additional costs of delivery of the goods if the User has explicitly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Supplier.
(3) The User is obliged to send or hand over the goods in question to the Supplier no later than 14 days from the date on which he notified the Supplier of his withdrawal from the purchase and sale contract for the goods in question, bearing the costs of returning the goods to the Supplier.
Art. 18. In case of non-compliance with the conditions for withdrawal from the purchase and sale contract and/or for returning the ordered goods by the User, the Supplier reserves the right to refuse to accept the returned goods and accordingly not to refund the amount paid by the User.
Art. 19. Goods for which the User does not have the right to withdraw.
The Consumer is not entitled to withdraw from the concluded Contract in the following cases:
(1) The goods sent by the Consumer after termination of the purchase contract must not have been used, have traces of use, be not damaged or incomplete and must be returned with a copy of the purchase document.
(2) In the case of delivery of goods whose price depends on fluctuations in the financial market that cannot be controlled by the Supplier and which may occur during the period for exercising the right of withdrawal.
(3) In the case of delivery of products made to order by the Consumer or according to his individual requirements.
(4) If the value of the goods is reduced (the goods are incomplete, damaged or used), the Consumer is obliged to reimburse the proven missing value in money.

7. Intellectual property rights

Art. 19. (1) All information published in the Online Store, including, but not limited to: texts, photos, audio and video materials, is the intellectual property of the Provider or is used by the latter on a legal basis and as such is protected by the current legislation for the protection of intellectual property, including, but not limited to the protection of copyright and related rights.
(2) The Provider reserves all rights specified in the previous paragraph.
(3) The use of the information specified in paragraph 1 of this article, including, but not limited to: copying, modification, reproduction, without the consent and permission of the Provider or the relevant holder of intellectual property rights, except in cases expressly specified in the law, is prohibited and constitutes a violation of the intellectual property rights of the Provider or those of their relevant holder, if it is different from the Provider.
Art. 20. The Online Store may contain names and brands of products, services or persons that are or may be trademarks owned by the Provider or third parties. Access to the Online Store, as well as nothing in these General Terms and Conditions or the rest of the content of the Online Store, should be understood and/or interpreted as and does not constitute the granting of a license or right to use such trademark, without the prior written consent of the Provider or the relevant third party – owner of the intellectual property in question.

8. Other conditions

Art. 21. The Provider falls within the scope of the following body(ies) for alternative dispute resolution: Consumer Protection Commission and Competition Protection Commission.
Art. 22. (1) The information and materials available in the Online Store (including, but not limited to: articles, images, messages, etc.) are of an informative, general and abstract nature and do not constitute, nor should they be accepted or interpreted as advice, guidance and/or consultation provided by the Provider to any of the Users of the Online Store.
(2) The Provider is not responsible for the correctness, reliability, accuracy and/or timeliness of the information and materials available in and/or through the Online Store, for any reason, nor for their applicability to a specific factual situation.
(3) The Provider shall not bear any material and/or non-material liability for the content of the Online Store, nor shall it be liable for any damages suffered by a User and/or a third party in connection with the use of the Online Store and/or the information and materials available therein, including their application to a specific situation (for example: taking specific actions by a User based on information published in the Online Store).
Art. 23. The possible invalidity of any of the provisions of the General Terms and Conditions shall not result in the invalidity of the entire contract.
Art. 24. These General Terms and Conditions shall enter into force for all Users as of 04.01.2024.
Art. 25. The General Terms and Conditions may be amended by the Provider at any time, and any change to the General Terms and Conditions shall enter into force for the Users without the need for express notification to the latter.
Art. 26. By using (including, but not limited to: browsing, clicking on links, entering information, etc.) the Online Store and the information therein, the User expresses his unconditional agreement with the General Terms and Conditions and all subsequent changes thereto, as well as that he is bound by them and will comply with them.

General terms